Data Protection

Data Protection Information

1. Contact

Responsible for the data processing: 

RAUMEDIC AG
Hermann-Staudinger-Str. 2
95233 Helmbrechts
Germany

Central phone-number: +49 (0)9252 359 0
Central e-mail address: contact@raumedic.com

Data Protection Officer: Mr. Dr. Thomas Ruhland
Phone: +49 (0)9252 359 1047
E-mail: datenschutz@raumedic.com

2. General information on data processing

RAUMEDIC welcomes your visit to our website and your interest in our company and our products. At the same time, we take the protection of your personal data very seriously and hope that you will feel comfortable during your visit to our web pages and to our sites. The security of your personal data is an important concern for us that we consider in our business processes. We undertake our web activities in conformity with data protection and data security legislation.

The following information informs you which data we, as the case may be, collect and how we treat it. RAUMEDIC web pages may contain links to the web pages of other providers, to which this data protection declaration does not extend. We do not collect any personal data via our websites without your approval. You alone decide, whether you wish, within the framework of a registration, order or enquiry, to make such data known or not. In general your personal data is used to answer your enquiry, to process your order or to create your access to special information or offers. To maintain customer relationships, it may also be necessary,

  • that we save, process and transfer (e.g. to companies within the RAUMEDIC group) your personal data, in order that we can better fulfil your wishes or improve our products and services. Those companies are collecting, storing and processing the data within the legal framework of European Data Protection Legislation,
  • that we (or a third party under contract to us) use this data in order to inform you of RAUMEDIC offers that would be of benefit to your business or to carry out online surveys, through which we can better fulfil your requirements.


Of course we well respect your wish not to use your personal data – especially for direct marketing or market research. Obviously your personal data will not be sold to third parties or marketed in any other way.

3. Information on individual processing activities

The following provides you with information on the individual processing activities. Please click on the processes in question for more details on: 

  • purposes and legal basis for the processing and where applicable the legitimate interests 
  • where applicable recipients or categories of recipients
  • where applicable transfer of personal data to a third country and appropriate safeguards 
  • the period for which the personal data will be stored
  • where applicable particular rights e.g. the right to object or withdraw and its consequences. 


Please refer to Section 7 for information on your general rights in relation to processing of your data.

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3.1 Use of Cookies and analysis tools

wiredminds GmbH
Our website uses a counting pixel technology provided by wiredminds GmbH (www.wiredminds.de) to analyze visitor behavior. If necessary, data is collected, processed and stored, from which user profiles are created under a pseudonym. Wherever possible and reasonable, these usage profiles are completely anonymized. Cookies can be used for this purpose. Cookies are small text files that are stored in the visitor's Internet browser and serve to recognize the Internet browser. The collected data, which may also contain personal data, will be transmitted to wiredminds or collected directly by wiredminds. wiredminds may use information that is left by visiting the websites to create anonymized usage profiles. The data obtained without explicit consent of the affected person will not be used to personally identify the visitor of this website and will not be merged with personal data of the bearer of the pseudonym. Whenever IP addresses are recorded, their immediate anonymization takes place by deleting the last number block.

You can refuse the use of the wiredminds employ cookies by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Exclude from tracking


Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area.  Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at Opens external link in new windowwww.google.com/analytics/terms/gb.html or at Opens external link in new windowwww.google.de/intl/en_uk/policies/. 
Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

We also use Google Analytics to evaluate data from AdWords and the double-click-cookie for statistical purposes.  If you don’t want this evaluation you can change your settings in the “Ads Settings Manager” (Opens external link in new windowwww.google.com/settings/ads/onweb/?hl=en).

Google reCAPTCHA

On this website we also use the reCAPTCHA function of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). This function is mainly used to distinguish whether an entry is made by a natural person or misused by automatic and automated processing. The service includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 (1) point f GDPR on the basis of our legitimate interest in determining the individual willingness of actions on the Internet and avoiding misuse and spam.

Google LLC, based in the United States, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.

Further information about Google reCAPTCHA and Google's privacy policy can be found at: https://policies.google.com/privacy?hl=en-GB

Google Maps

Our website uses Google Maps (AP’I) of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for displaying interactive (country) maps in order to display geographical information visually. Using this service will show you our location and will make it easier for you to find us.

When you access the sub-pages that contain the Google Maps map, information about your use of our website (such as your IP address) is transmitted to and stored by Google on servers in the United States. This is regardless of whether Google provides a user account that you are logged in with or whether no user account exists. If you are logged in to Google, your information will be directly associated with your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such an evaluation takes place according to Art. 6 (1) point f GDPR on the basis of the legitimate interests of Google in the insertion of personalized advertising, market research and/or demand-oriented design of its website. You have the right to object to the creation of these user profiles. If you want to do so, you must contact Google to exercise this right.

Google LLC, based in the United States, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.

If you do not agree to the future transmission of your data to Google in the context of using Google Maps, you may completely deactivate the Google Maps web service by switching off the JavaScript application in your browser. In this case, Google Maps as well as the map display on this website cannot be used.

The Google terms of use can be found at: https://policies.google.com/terms?hl=en. The additional terms of use can be found at: https://www.google.com/intl/en-US_US/help/terms_maps.html. You can find detailed information on data protection in connection with the use of Google Maps on Google's website ("Google Privacy Policy") at: https://policies.google.com/privacy?hl=en.

3.2 Processing of data in connection with the applicant portal

  • Purpose: Conducting of application processes
  • Legal basis: Consent via the online applicant portal in accordance with Article 6 (1) point (a) GDPR
  • Transfer of data to a third country: Data you provide us with as part of the application process is transferred to RAUMEDIC Inc. in the U.S. where necessary. There are appropriate safeguards in the form of EU standard contractual clauses adopted by the EU Commission in accordance with Article 46 (1) and (2) point (c) GDPR.
  • Duration of processing:
    -  If your application is successful: a maximum of 10 years after the employment relationship ends.
    -  If your application is not successful: a maximum of 6 months after completion of the application process.
    -  If you consent to being included in the applicant pool: 24 months after you have given your consent.


You can withdraw your consent at any time by sending a written request to RAUMEDIC AG. Your data will then be erased, but no earlier than when the 6-month retention period ends.

3.3 Registration for the RAUMEDIC newsletter

You must register once only with your data if you wish to receive our RAUMEDIC newsletter. Since this newsletter is personalized, we require further particulars in addition to your e-mail address.

  • Purpose: Mailing of information on products/events and news relating to RAUMEDIC for communication, advertising and marketing purposes.
  • Legal basis: Consent in accordance with Article 6 (1) point (a) GDPR
  • Duration of processing: The data is stored until notice that you wish to withdraw your consent is received. 


You can withdraw your consent at any time by sending a written request to RAUMEDIC AG. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

3.4 Registration for the RAUMEDIC login section

In the RAUMEDIC login section for product documentation, you can find specialist information on RAUMEDIC products. Since this is confidential information for professional users, the data is kept in a separate login section. RAUMEDIC reserves the right to check your particulars.

  • Purpose: Provision of information for downloading by professional users
  • Legal basis: Consent in accordance with Article 6 (1) point (a) GDPR
  • Duration of processing: The data will be stored until your account is deleted.


You can delete your account in the login section. You can withdraw your consent at any time by sending a written request to RAUMEDIC AG or by deleting your account. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

3.5 Handling of offers and inquiries

You can send your inquiry to RAUMEDIC using a contact form on the RAUMEDIC website. Personal data is processed if you do so.

  • Purpose: Handling of offers and inquiries
  • Legal basis: Performance of a contract or steps prior to entering into a contract in accordance with Article 6 (1) point (b) GDPR 
  • Duration of processing: The data will be stored for 10 years

3.6 Handling of contracts and customer support

Personal data, such as the contact details of business contacts, must be processed to handle contracts and as part of business relationships. That also includes preparing contracts and, in particular as part of customer support, follow-up activities relating to contracts. To enable that, your data may be stored on data processing systems of third-party providers. RAUMEDIC and these providers have concluded data processing agreements that ensure a level of data protection complying with the European standard specified in the GDPR. 

  • Purpose: Performance of contracts, including preparation and follow-up activities for them, and customer support
  • Legal basis: Performance of a contract in accordance with Article 6 (1) point (b) GDPR 
  • Duration of processing: The data will be stored for 10 years after the end of the contractual relationship.

3.7 Registration of visitors to RAUMEDIC AG

Visitors must register in advance so that we can keep track of who is on the business premises, for example in the event of a fire and to document access to the premises and rooms. Your data relating to the visit is documented as part of that and may be used to create a visitor’s badge.

  • Purpose: Registration to keep track of who is on the business premises
  • Legal basis: legitimate interest in accordance with Article 6 (1) point (f) GDPR
  • Legitimate interests pursued: Personal safety, building security, protection of (intellectual) property
  • Duration of processing: The data will be stored for 10 years.

3.8 Public relations (PR)

RAUMEDIC publishes press releases for the purposes of reporting. They may be published on the internal platforms or website of RAUMEDIC AG, as well as on third-party platforms. The data processed as part of press releases may include names, photographic and video material, as well as other information on persons that is of relevance to RAUMEDIC.

  • Purpose: Journalistic coverage, public relations work
  • Legal basis: legitimate interest in accordance with Article 6 (1) point (f) GDPR/Consent in accordance with Article 6 (1) point (a) GDPR
  • Legitimate interests pursued: Documentation of events and occurrences of relevance to the company, exercise of freedom of expression and freedom of the press.
  • Duration of processing: The data will be stored for 10 years.


If the data is processed subject to your consent, you can withdraw your consent at any time by sending a written request to RAUMEDIC AG. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

4. Recipients of personal data

In general, your personal data is processed only within RAUMEDIC AG by the responsible employees and departments and is not passed on to third parties. For certain processing activities, it may be necessary to transfer personal data to affiliated companies of RAUMEDIC AG. The data is transferred to third countries only if that is necessary on a case-by-case basis.

Affiliated companies of RAUMEDIC AG are:

RAUMEDIC S.A.R.L. (France)
RAUMEDIC s.r.l. (Italy)
RAUMEDIC SA (Switzerland)
RAUMEDIC UK Ltd. (Northern Ireland)
RAUMEDIC Inc. (USA)
RAUMEDIC Pte. Ltd. (Singapore)

In accordance with Article 46 (2) point (c) GDPR, standard contractual clauses adopted by the EU Commission have been concluded between all RAUMEDIC companies at which data is transferred to a third country (transfer of data outside Europe). The internal stipulations of RAUMEDIC AG on data protection also apply to all affiliated companies worldwide, the objective of that being to ensure a consistent standard of data protection.

If a public authority, such as the supervisory authority, conducts a check, it may also be necessary to disclose personal data on a case-by-case basis.

5. Length of time for which the data is stored

Your personal data will be stored only for as long as required for the purpose of data processing, unless statutory and/or contractual retention periods require otherwise. 

6. Security

RAUMEDIC AG uses technical and organizational security measures in order to protect the personal data that we may have collected from you against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our security procedures are continually enhanced as new technology becomes available.

7. Your Rights

If you have questions in respect of the processing of your personal data, you can contact our data protection officer, who is also available in case of requests for information, suggestions or complaints.

Right to access and obtain information on data
You have the right to access and obtain information on personal data concerning you that is processed as part of the data processing as stated above (Aricle 15 GDPR).  Upon request, RAUMEDIC will inform you as quickly as possible in accordance with the relevant law, whether and which personal data relating to you is saved by us.

Right to rectification
If, despite all our efforts to ensure data correctness and actuality, incorrect information is saved, you have the right to obtain rectification of any inaccurate personal data concerning you (Art. 16 GDPR).

Right to erasure
You have the right to obtain the erasure of personal data concerning you, for example if it is no longer necessary for the purpose for which it was collected (Article 17 GDPR).

Right to restriction of processing 
If certain requirements are met, you have the right to demand restriction of processing, i.e. the data is only allowed to be stored, but not processed (Article 18 GDPR). You have to apply for that. To do so, please contact the Data Protection Officer specified above.

Right to data portability 
You have the right to receive the personal data concerning you which you have provided to the controller for the processing as stated above. That means you can apply for your data to be transmitted either to you or, where technically feasible, to another body named by you (Article 20 GDPR).

Right to object
You have the right to object, on grounds relating to your particular situation, at any time to specific decisions or measures relating to processing of personal data concerning you (Article 21 GDPR). In principle, such processing will then cease, unless legitimate grounds of the controller override your interests.


If you wish to exercise one of these rights, please contact the Data Protection Officer specified above first of all. 

You also have the right to lodge a complaint with the supervisory authority if you believe that processing of data concerning you infringes the GDPR.

The responsible supervisory authority is: 

Bayerisches Landesamt für Datenschutzaufsicht
Promenade 27
91522 Ansbach
Germany
Phone: 0981/53-1300
Fax: 0981/53-981300
eMail: poststelle@lda.bayern.de

8. Legal Effectiveness

This exclusion of liability is to be considered part of the Internet site that referred you to this page. Insofar as parts or individual formulations of this text are not, are no longer or are not completely in line with current law, the content and validity of the remaining parts of the document shall remain unaffected.

German version prevails.

February 2019